Support

Make use of the "Online-Support-Success-System" in order to receive answers to your questions and problems immediately!

Please select from the following which topic which suites your question/problem the best:

• Registration of a domain
  • No password received through the registration via e-mail.
  • The entered e-mail address is already in use by another domain.
  • Registration of a further domain.
  • Registration of a sub-domain.
• Access to the member area
  • Forgot your password.
  • Forgot the domain.
• Change password
• Settings for the domain
  • Destination URL/Forwarding address
  • Cloaking
  • Favicon-URL
  • Category
  • Title
  • Description
  • Keywords
  • Advertising
  • Background
  • Statistics
• Access-Protection
  • Self-registration
  • Forms
• Homepage Creation/Design
• Error
  • Forwarding
    • Forwarding is not functioning.
    • Activation of a new destination URL
  • Javascript-error ("Laufzeitfehler")
  • URL Cloaking
    • Definition
    • Domain is not shown in the browser.
    • Domain is also not shown during linking to other sites.
• Metatag-generator
  • Definition/Explanation
  • Generate metatags
• Search engine registration
  • Basics/Technology
  • Time of listing in the registration
  • Domain does not appear in the search engine.
  • Entry unsuccessful
  • Repeated registration
• Transfer domain
• Delete domain/Cancellation of the membership
• FTP-access data/Upload
• Statistics
  • Site hits/Detailed information.
• Email/Mailbox
  • Send and receive emails.
• Topsites directory
  • Basics/Function
  • Banner will not be shown in the catalog.
  • Rules